It’s overwhelming to upgrade or outsource your customer service solutions.
(and get it right the first time!)
What features, size or style do I need?
What budget is appropriate?
How do I assess if a solution is right for my company?
There are too many options to consider!
Our strategic and data-based processes & tools provide you with clear parameters to make & justify and carry our your decision with confidence. We deeply analyse your requirements with the help of speech analytics & AI technology and then match them with a shortlist of vendors using our structured ranking system.
We have a healthy rapport with decision makers in a wide variety of customer service tech solutions & BPO companies. This means we are in an unusually strong position to facilitate a negotiation that maximises your budget!
We stay with you. During the implementation of your chosen vendor, we help you optimize your processes using the in-depth speech analytics & AI data. We are here to ensure that you always have a robust and smooth relationship with your chosen partner throughout the lifetime of your engagement.
We do not charge you for our services, we earn a commission from chosen vendor.
Our process is completely data-driven where you ultimately make the decision, eliminating bias.
We help our clients reduce risk, minimize cost and maximize their time to ensure success.
What do you have to lose?
Suitable for companies that are not meeting their goals due to their current solution, performance, or processes. However, they’re confused when it comes to putting their finger on exactly what’s wrong. We create a detailed map of your requirements using speech analytics & AI.
Suitable for companies whose current customer service solution disappoints when handling volume to the desired quality or efficiency, especially when operating remotely. We connect you to the tech partners that specialize in your needs, size & operating model.
Suitable for companies that are looking to save costs & have a flexible contact center. We connect you with the customer service teams around the world that specialize in your needs, budget & culture.
We’re completely data driven
Most customer-service solutions end up being partially suitable, lead to unforeseen problems during implementation and have a disappointing ROI due to a shallow understanding of the company, customer & employee needs. We use Speech Analytics & AI to help us listen to and analyze your current customer service calls and deeply understand what is and isn’t working within your processes, tools & performance. This unique insight ensures that your decisions are optimized when creating requirements, ranking vendors or implementing processes. This is our special ingredient that helps us create perfect matches, avoid downstream problems and get record breaking ROI’s.
You don’t have to pay a penny!