Outsourcing

Why Saving Money by Outsourcing Does Not Mean Compromising Service

Research shows that outsourcing your customer service can save you up to 60% in operating costs. Based on statistics, companies can expect to save between …

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Contact Center

How Can You Expect Your Contact Center Executives to Know the Best

According to Time Doctor, 50% of customers have higher expectations for customer support today than the previous years. It goes to show that the need …

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Customer Service

How Do You Make Self Service a Preferred Option For Customers

Did you know that 91% of organizations considered web self-service as a substantial investment? More than 60% of consumers prefer this automated customer service in …

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Outsourcing

Why Outsourcing Your Contact Center Makes Sense

Are you aware that the global call center market, composed of contact centers, customer interaction centers, and multimedia access centers, is foreseen to peak at …

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Contact Center

Why Your Contact Center Needs Speech Analytics

According to research done by MarketsandMarkets, the global speech analytics market size will grow from $1.5 billion in 2020 to $3.8 billion by 2025, at …

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