Why Saving Money by Outsourcing Does Not Mean Compromising Service

Research shows that outsourcing your customer service can save you up to 60% in operating costs. Based on statistics, companies can expect to save between 50% and 60% of operating costs when they outsource their staff. That is why companies resort to this solution to lower their expenses.  In the proper context, using outsourcing is […]

Why Outsourcing Your Contact Center Makes Sense

Are you aware that the global call center market, composed of contact centers, customer interaction centers, and multimedia access centers, is foreseen to peak at around $496 billion by the year 2027? The Covid-19 pandemic propelled this prediction to allow businesses to adapt to their changing needs.  Outsourcing contact centers involves hiring third-party companies to […]