People that do customer service for/with you. Suitable for companies that are looking to save costs & have a flexible contact center. We connect you with the customer service teams around the world that specialize in your needs.
You don’t have to pay a penny!
contacts everywhere you need
Canada
1 of 24Mexico
2 of 24Jamaica
3 of 24Dominican Republic
4 of 24Costa Rica, Honduras, Panama, Nicaragua,
Guatemala, El Salvador, Belize
Columbia
6 of 24Guyana
7 of 24Bahamas
8 of 24Venezuela
9 of 24Peru
10 of 24Chile
11 of 24Argentina, Paraguay, Uruguay
12 of 24Bolivia
13 of 24United Kingdom
14 of 24Germany
15 of 24Spain
16 of 24Norway, Sweden
17 of 24France
18 of 24Ireland
19 of 24Turkey
20 of 24Italy
21 of 24Romania
22 of 24India
23 of 24Pakastan
24 of 24Here's the journey we go through together
-
Assess your requirements
You may already know your requirements. In which case, great! If not we can diagnose your requirements for you
-
Maximize your operations
We use Speech Analytics & AI to understand your current operations and fix existing gaps & inefficiencies as much as possible before outsourcing.
-
Create an RFI & RFP
We then send the your requirements out to vendors that fit your needs for them to verify the suitability and highlight their capabilities as it relates to your business.
-
Shortlist
Based on their response, we create a shortlist and a comparison chart of ideal vendors using our systematic ranking system. This process gives you the data & clarity to make the best decision and justify it to your colleagues confidently.
-
Demo & score
We coordinate demos with the top 2-3 vendors for you to experience the solution and the corporate fit first hand. We then provide an objective scorecard of each of their performance ready for you to pilot them.
-
Term negotiation
We then start to use our negotiation powers to get the best deal for your budget! Our strong rapport with our vendors means that you wouldn't find a better deal elsewhere with the same vendor.
-
Pilot & Asses the vendor
As you pilot your chosen vendor(s) we use speech analytics and AI to evaluate their performance and score them for their trial period.
-
Oversee Implementation
We act as a middleman during implementation ensuring that you spend as little time on this as possible.
-
Relationship Management
We ensure a smooth relationship through staff changes, requirement changes & renewals, creating a robust partnership!
You don’t have to pay a penny!