Technology Solutions‚Äč

The vendors we partner with have a large range of offerings to cover all your potential needs

  • ACDs and PBXs, including VoIP
  • Multimedia and multisite routing, skills, and reporting
  • Unified Communications (IM/Presence, etc.)
  • IVR, including speech recognition and text-to-speech
  • Web self-service, web chat, and other assisted service
  • Social media
  • Mobile apps
  • CTI
  • CRM
  • Knowledge Management, Wikis
  • Workforce management
  • SMS, chat and chat-AI-bots
  • Reporting, Analytics (Speech, Text, Data, Desktop, etc.)
  • Performance optimization, including scorecards/dashboards
  • Quality monitoring, logging/call recording
  • Voice of the Customer

Find your perfect customer service partner

  • Assess your requirements

    We start off with compiling a list of the features you're looking for and might need from a ideal vendor. We then double check that these are in fact the right features to aim for by observing what is and isn't working in your current calls, using speech analytics & AI.

  • Create an RFI & RFP

    We then send the your requirements out to vendors that fit your needs for them to verify the suitability and highlight their capabilities as it relates to your business.

  • Shortlist

    Based on their response, we create a shortlist and a comparison chart of ideal vendors using our systematic ranking system. This process gives you the data & clarity to make the best decision and justify it to your colleagues confidently.

  • Demo & Score

    We coordinate demos with the top 2-3 vendors for you to experience the solution and the corporate fit first hand. By the end of this process you will know which vendor is the right one.

  • Term negotiation

    We then start to use our negotiation powers to get the best deal for your budget! Our strong rapport with our vendors means that you wouldn't find a better deal elsewhere with the same vendor.

  • Oversee Implementation

    We act as a middleman during implementation ensuring that you spend as little time on this as possible.

  • Relationship Management

    We ensure a smooth relationship through staff changes, requirement changes & renewals, creating a robust partnership!

Some of our partners