Outsourcing »

People that do customer service for/with you. Suitable for companies that are looking to save costs & have a flexible contact center. We connect you with the customer service teams around the world that specialize in your needs.

You don’t have to pay a penny!

contacts everywhere you need

Here's the journey we go through together

Assess your requirements

You may already know your requirements. In which case, great! If not we can diagnose your requirements for you
Maximize your operations

We use Speech Analytics & AI to understand your current operations and fix existing gaps & inefficiencies as much as possible before outsourcing.
Create an RFI & RFP

We then send the your requirements out to vendors that fit your needs for them to verify the suitability and highlight their capabilities as it relates to your business.
Shortlist

Based on their response, we create a shortlist and a comparison chart of ideal vendors using our systematic ranking system. This process gives you the data & clarity to make the best decision and justify it to your colleagues confidently.
Demo & score

We coordinate demos with the top 2-3 vendors for you to experience the solution and the corporate fit first hand. We then provide an objective scorecard of each of their performance ready for you to pilot them.

Term negotiation

We then start to use our negotiation powers to get the best deal for your budget! Our strong rapport with our vendors means that you wouldn't find a better deal elsewhere with the same vendor.
Pilot & Asses the vendor

As you pilot your chosen vendor(s) we use speech analytics and AI to evaluate their performance and score them for their trial period.
Oversee Implementation

We act as a middleman during implementation ensuring that you spend as little time on this as possible.
Relationship Management

We ensure a smooth relationship through staff changes, requirement changes & renewals, creating a robust partnership!

You don’t have to pay a penny!

contacts everywhere you need

Here's the journey we go through together

Assess your requirements

Maximize your operations

Create an RFI & RFP

Shortlist

Demo & score

Term negotiation

Pilot & Asses the vendor

Oversee Implementation

Relationship Management